Frequently Asked Questions
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Most orders are shipped within 5 business days of placing your order. Shipping Rates are calculated at checkout. The weights of the items included in your cart will determine the shipping charge. During high volume seasons, please allow an additional business days for your order to arrive.
We offer exchange only or store credit for any purchases from wordsbysadierob.com. You may exchange any item with original tag and packaging within 30 days of the date of purchase. All items MUST have original tag and packaging. Customers are responsible for shipping costs of exchanged items.
To initiate an exchange, please email firstname.lastname@example.org for instructions. Please include a your order number along with reason for exchange.
If you received any items that are damaged, contact email@example.com with your order number and photos of damaged item(s).